FAQ
Questions, answered.
How do I order?
Fill in the brief form, send it through WhatsApp, agree the price and pay through the Flutterwave link we provide. We start once payment is confirmed.
What should I include in my brief?
Tell us your business name, brand name, what you do, the exact wording, preferred colours or style, and anything you want the design to look like. You can send photos and files in WhatsApp after the form opens.
How fast is delivery?
24 hours for a logo, flyer/poster, social post and business card; 5 days for the social pack; 10 days for the brand kit.
What formats do I receive?
PDF and PNG, sent by email or Google Drive, whichever you prefer.
Can I request changes?
We do not offer free revisions or changes after delivery. If the work does not match your brief, we fix it free.
Can I get a refund?
Yes, if you cancel before delivery or if we fail to deliver. After delivery, payments are non-refundable.
Can I rush an order?
Only for the social media pack and full brand kit, for 30% extra, with the time agreed first.
Do I own my design?
Yes, once you have paid in full. We may show it in our portfolio unless you ask us not to.